FAQs

How should I wash my Casmia?

• Hand washing is the gentlest method. Use a mild detergent and use cold water to prevent any damage to the fibers.
• If using a washing machine, select a delicate or silk cycle with a low spin speed to avoid excessive agitation, and use cold water.

How fast will you ship the order?

Your order will be shipped within 24-48 hours, usually the next day.

How long does it take to receive my order?

Delivery times will vary depending on your location. However, most packages are delivered between 6-9 business days after shipment!

Where can I get my tracking number?

Once your package is shipped out you will automatically receive an email with your tracking information. 

Currency?

We accept payments in all currencies and also ship to all countries! 

How do I change or cancel my order?

In case you want to change or cancel you order, please let us know as soon as possible. We are able to cancel or modify your order up until it gets shipped out, so do not hesitate to contact us with any questions or inquiries, we are happy to help out!
email: info@casmia.co

What is your return policy?

We offer a 30 days money back guarantee for anyone who is not satisfied with our product. You are eligible for a full refund up to 30 days after delivery. 
Please contact us at info@casmia.co if you wish to file a refund for your order. 

How long does it take to get a response from you?

Customer satisfaction is extremely important to us and as a result we will do our best to answer you the same day you send your email. 

I am a blogger/influencer, how can we work together?

We always appreciate new ideas and creative minds. If you are interested simply email us at: info@casmia.co